Customer service is an essential part of every business, yet it is often overlooked in Fire and EMS. Maybe it is because we are the only “safety business” in the town we serve. Maybe it is because our customers cannot chose which department serves them. Maybe it is because we think saving lives is doing “enough” for our customers. No matter why we think it is OK not to provide good customer service, we are wrong. Our public deserves great customer service in addition to saving their lives and property.
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The importance of wiping your feet
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